Wright Property Management Vacation Renter Information, terms, abbreviations and agreements.
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PLEASE REVIEW THE FOLLOWING HOUSE RULES:
|Month||Check-In is between||Check-Out|
|May 15th - Sept. 15th||
4:00 to 6:00 pm*
All other days 3:00 to 5:00 PM*
|10:00 (all year)|
|All Other Months:||3:00 to 5:00 pm*|
|*However, we reserve the right to extend check-in time to 6:00 pm if necessary to allow extra time for cleaning or maintenance.|
If you plan to arrive early to avoid traffic, please be prepared to enjoy your day at the beach. Do not bring food requiring refrigeration or purchase groceries until after you receive your keys.
ALL PROPERTY DESCRIPTIONS WILL SPECIFY BOTH THE RENTAL RATES AND RENTAL SEASON DATES.
RESERVATIONS: Reservations can be made by calling us toll free at 800-276-7478, or 252-261-2186, by faxing us at 252-261-5773, by visiting our web site at www.wpmobx.com 24 hours per day, 7 days per week, or by sending us an email at email@example.com. We are open 7 days per week from 9:00a.m. to 5:00 p.m (EST)., extended to 6:00 p.m. on Saturdays during the summer months. Wright Property Management is employed as the Agent for the property owner.
CONFIRMATION: Once you place a reservation by phone, email or fax, we will forward a Vacation Rental Agreement by email for electronic signature by email unless other arrangements are necessary. Your down payment (50%) is due within 7 days of the date the Vacation Rental Agreement was created unless your arrival date is less than 45 days away, and then special arrangements will be necessary. Acceptable forms of payment are cash, check, money order, certified check or traveler’s checks in US funds. Payments can be made using a credit card (MasterCard, Visa or Discover) for all tenant payments through a third party processing center who will assess the Tenant a nominal fee for this service. A signed Vacation Rental Agreement must be returned with the advance payment in order for the reservation to be confirmed. All unconfirmed reservations are cancelled automatically if not paid when due without notice. The down payment includes half of the rent, half of the sales, use and occupancy tax, the optional Trip Preserver, the $65 Reservation Fee, (plus applicable tax), and the optional $60 Security Deposit Waiver (plus applicable tax.) The Security Deposit Waiver is offered in lieu of paying the refundable Security Deposit with your final payment. If you choose not to purchase the Security Deposit Waiver, you will be responsible for paying the Security Deposit listed with your final payment. The Reservation Fee, Security Deposit Waiver, Trip Preserver and the Pet Fee if applicable are non-refundable. For more specifics concerning the Trip Preserver and /or the Security Deposit Waiver, please continue to read the specific paragraphs that follow outlining these programs. Please make checks payable to: WPM or Wright Property Management, 3719 N. Croatan Highway, Kitty Hawk, NC 27949.
BALANCE DUE: The balance of the rent and tax, plus the Refundable Security Deposit and non-refundable pet fee if applicable will be due 30 days prior to your arrival date. Payments can be made using a credit card (MasterCard, Visa or Discover) for all Tenant payments through a third party processing center who will assess Tenant a nominal fee for this service. We cannot accept a personal check if we do not have 30 days for it to clear prior to your arrival date. If we do not have time for a personal check to clear (30 days), payment must be made with cash, certified check, traveler’s check, money order or credit card. Any reservations made within 30 days of the arrival date must be paid in full using acceptable forms of payment. Agent reserves the right to amend the tax rate if and when the proposed increase goes into effect. Therefore, the balance due listed in this agreement may increase and if so, tenant will be advised by mail or email.
LATE ARRIVAL: We will be happy to leave a packet containing keys and directions to properties for any of our guests arriving after our office is closed, provided that they have paid their balance in full and have submitted a signed Vacation Rental Agreement for that rental period to us prior to arrival. Failure to return a signed Vacation Rental Agreement prior to arrival may result in denied entry to the property. The packet will be located in the late box next to the front door of our office. We ask that you please return between 9 a.m. and 10 a.m. the following morning to complete your check-in procedure after a late arrival and pay your CASH key deposit.
CHECK-IN REQUIREMENTS: You must come to our office on check-in day to obtain the keys and directions to the unit. If you plan to arrive early to avoid traffic, please be prepared to enjoy your day at the beach. Do not bring food requiring refrigeration or purchase groceries until after you receive your keys. Please feel free to use our drive-thru window for check-in provided you have received a check in certificate. This certificate will be sent to you once your account is paid in full. You may NOT occupy the property without first checking in at the WPM office. This includes driveways, yards and outside showers. Please notify WPM by phone of any cleaning problems within 1 hour of arrival. For those guests who arrive after office hours, please contact the WPM office before 10am the next morning. If we are not notified within 24 hours of your arrival, we will consider that everything was found to your satisfaction.
FAMILY GROUPS ONLY: Properties are rented to family groups only. NO SINGLES GROUPS, SCHOOL GROUPS, CHAPERONED GROUPS, UNCHAPERONED GROUPS, SORORITIES OR FRATERNITIES WILL BE ACCEPTED. If a non-family group is found occupying a property, the Vacation Rental Agreement will terminate at that time and immediate eviction will occur in accordance with the North Carolina Vacation Rental Expeditious Eviction Laws. Any misrepresentations made when making the reservation will result in denial of entry at check-in and all monies paid may be forfeited. If you have any questions concerning this policy, please contact our office for a further explanation to avoid any problems.
OCCUPANCY: Our occupancy limits are determined by our local Health Department due to the fact that our properties are serviced by septic systems, and these limits are strictly enforced. The maximum occupancy will be listed on the Vacation Rental Agreement, and this includes children, except infants in cribs. The website and rental agreement will also set forth the permitted number of parking space at each property.
PARTIAL WEEK RESERVATIONS: Many of our properties permit partial week stays prior to May 1 or after October 1 based on a 3 or 4 night minimum. You can book many of these stays in advance for stays during those dates with the exception of holidays. If you are considering a partial week stay between May 1 and October 1, you’ll need to contact us by phone or email 7 days prior to your arrival. It may not be possible to break up two rental weeks. Please call or email us for pricing and additional information. In addition to the rate quoted plus the applicable NC sales, use and occupancy tax, a partial week rental will carry a total Reservation Fee of $85 plus the applicable tax.
ADVANCE RESERVATIONS: You can make a non-binding Advance Reservation for the same property and the same week for the following year. To make a non-binding Advance Reservation, just give our office a call during your stay or let us know at check out. Each Guest can place a non-binding Advance Reservation for the following year up until 30 days after your departure. If you do not contact us within 30 days from your departure date, your option to make a non-binding Advance Reservation will expire and your week(s) will be available to the public to anyone who wishes to make a non-binding Advance Reservation. We will send you a Vacation Rental Agreement during the month of October with instructions for completion and it will set forth the down payment requirement. Then all you will need to do is pay the rental balance 30 days prior to your arrival and you’re all set. If you are planning on an early checkout, please give our office a call to make arrangements for your Advance Reservation.
KEY DEPOSIT: A CASH key deposit of $10 for two sets of keys is required at check-in and will be refunded provided that the tenant vacates at 10 a.m. and returns the keys to the WPM office by 11 a.m. on the day of departure. If you decide to check out while the WPM office is closed, you can either electronically check out from the property by phone or you may put your keys in the late box, which is located next to the front door of our office and your key deposit would be mailed back to you. Failure to check out on time or failure to return keys by 11 a.m. will result in forfeiture of the key deposit as well as a possible charge for additional rent deductions from your Security Deposit.
CANCELLATIONS AND TRANSFERS: Cancellation of a confirmed reservation shall be subject to an administrative fee of $150. The cancellation (administrative) fee is payable to WPM to cover the expenses of rebooking the property and the additional paper work involved. WPM must be notified in writing of a cancellation or transfer. A last minute cancellation will be accepted by phone but must be followed by a letter or email. If you request reinstatement of a reservation after the reservation has been cancelled and marketed but not rebooked, you will be assessed a $100 administrative fee plus tax to reinstate your reservation and also to offset the additional expenses of trying to rebook as well as reapplying for insurances and fees.
If a transfer is made from one property to another or a cancellation is made, the advance payment on the original property will be held until that property is re-rented. If the cancelled period is not re-rented, all monies received will be forfeited. Every effort will be made to re-rent after a cancellation. If a Tenant wishes to transfer their reservation from one week to another within the same property, approval of the Owner must be obtained prior to doing so. If permitted, an administrative fee of $100 (plus the applicable tax) will be assessed to the Tenant and is payable to the Agent to cover the expense of re-renting the original reservation. All cancellation and transfer fees are due to WPM in the form of cash, certified check, traveler’s check, money order or credit card or will be deducted from any advance rents received. Reservation Fees, Non-refundable Pet Fees, Trip Preserver and Security Deposit Waiver are non-refundable in the case of cancellation. The Trip Preserver is available and highly recommended.
REFUNDS: No refunds will be made due to unfavorable weather, maintenance problems, inoperable appliances, faulty equipment, disruption of utility services or early departure due to an emergency.
TRAVEL INSURANCE WPM has partnered with Red Sky Travel Insurance to provide Trip Preserver coverage for our guests. Trip Preserver provides trip insurance, emergency assistance and travel services, hurricane evacuations and family emergencies such as illness or death in the family. This Optional Trip Insurance coverage is offered on all lease agreements. This insurance covers the rental rate, reservation fee and taxes paid for the home you reserve. The total cost is included in your initial balance due, but you may decline Trip Preserver by initialing the specified area on your lease agreement. The initial balance due would then be the amount indicated on your lease, less the exact cost of this coverage (also indicated on your lease). We strongly urge you to purchase the Trip Preserver to cover your vacation investment, as no refunds will be offered, even in the case of a mandatory evacuation. If you have questions, please contact Red Sky Travel Insurance at 1-866-889-7409. You can view the specifics of this policy at www.TripPreserver.com or let us know if you'd like us to email you a detailed policy of this coverage.
PETS:Most rental properties DO NOT ALLOW PETS in the homes & condos or on the properties. This also applies to visitors' pets as well as your own. Upon making a reservation for a property that allows a pet, the Non-refundable Pet Fee of $100 PER PET plus the applicable tax will automatically be included in your total reservation cost and will be listed on the Vacation Rental Agreement. The non-refundable fee will be due in your final payment. You must also sign in the space provided on the Vacation Rental Agreement indicating you will be bringing a pet and indicate the number and type of pet(s) that you will be bringing. Pet Owner's or Lessee's are financially responsible for damages caused by their pets. PETS FOUND IN PROPERTIES THAT DO NOT PERMIT PETS or NOT DECLARING PET AND PAYING PET FEE IS CAUSE FOR IMMEDIATE TERMINATION OF THE TENANCY AND EVICTION WILL OCCUR AT THAT TIME WITH NO REFUND. Please declare all pets. (Number of pets permitted varies depending on the Home Owner but most homes have a 2 pet Maximum, and no exotic pets or cats please.) Neverthess the following dogs are never permitted in properties managed by WPM: Rottweilers, German Shepherds, Pit Bulls, Doberman Pinchers, or any other dog having previously display of vicious propensity.
MESSAGES/MAIL: Messages and mail may be received through and picked up at our office. WE DO NOT DELIVER MESSAGES OR MAIL, except in cases of extreme emergency (serious illness, accident or death). Emergency calls after hours should be directed to the Dare County Sheriff’s Department (252-473-3444). Be sure to leave the name of our firm and the name, number, phone number and address of your property with someone who might need to reach you. You will receive the phone number of your rental property to leave with friends or relatives once you have paid in full.
TELEPHONES and WIFI: All telephones in the properties may be used for local calls within Dare County or Currituck County without additional charges. Please make sure that any long distance calls are charged to your calling card or made as reverse charge calls. You will be responsible for any charges made during your stay according to your Vacation Rental Agreement. Some properties are equipped with a modem jack or WIFI to accommodate your fax or computer. If provided, this amenity will be listed in the property description of the WPM rental brochure or on the WPM web site. Tenants will be responsible for any charges incurred to the property Owner by streaming or downloads of music, movies, etc. while using the WIFI at a property. WIFI services are not guaranteed to be able to connect if the WIFI complaint equipment that is pre 2011.
PROVIDED EQUIPMENT: All properties are equipped with refrigerators, stoves and microwaves and are furnished with dishes, glasses, eating and cooking utensils, coffee pot, toaster, can opener, mattress pads, bedspreads and pillows. Each property is privately owned and furnished to reflect the tastes of the owner. Items advertised in the property descriptions can be found in the property. If an item is not listed in the description, it will not be provided in the property. Every effort has been made to insure the accuracy of these property descriptions. Wright Property Management cannot be responsible for statistical or typographical errors or changes of equipment or furnishings made after the brochure is printed. Wright Property Management reserves the right to make any necessary changes.
TELEVISIONS: All properties provide a television set and basic cable or satellite service. An advertised television (remote control) or DVD is not guaranteed, and there will be no replacement issued or refund for malfunctions.
TENANT RESPONSIBILITIES: We ask that each property be treated as if it were your own. Please leave the property as you found it, being sure to wash and put away all dishes, make the beds, take out the trash and vacuum. Do not rearrange the bedding or furniture. Close and lock all doors and windows, and turn off all lights. Failure of tenants to comply with all tenant responsibilities will result in tenant being charged for additional clean up and/or damages. Future reservations will require an additional Security Deposit for said tenants.
SECURITY DEPOSITS: Security Deposits are due with your final balance, unless you have chosen to purchase the Security Deposit Waiver, provided by Red Sky Travel Insurance that is offered to you for $60 when you receive your Vacation Rental Agreement. For any questions concerning the Security Deposit Waiver, please call Red Sky Insurance at their toll free number 1-866-621-2070. The Security Deposit Waiver is offered in lieu of paying the refundable Security Deposit with your final payment. If you choose not to purchase the Security Deposit Waiver, you will be responsible for paying the Security Deposit listed if applicable. The property will be inspected prior to your arrival and again when you vacate. The deposit is disbursed within 45 days of your departure. If a Tenant chooses to purchase the Security Deposit Waiver, there will be no refund made after inspection. Tenants staying in units that require a Security Deposit must report damage to their unit immediately or it will be deemed that they are responsible for said damage. Security Deposits may be added to any house at Agents discretion. Security Deposits quoted include all sales, use and occupancy tax thereon. If Tenant uses third party processing center for payment (pays with credit card) to pay Security Deposit, said deposit will be refunded by Agent in the form of a check to be sent by first class mail.
WHAT YOU NEED TO BRING: Tenants leasing any vacation properties must provide their own bed linens, towels, hangers, paper products and soap products to be used during their stay. WPM has Special Linen Packages for linen delivery (not bed making) available for rent and the prices are listed for each property on our website at www.wpmobx.com in the property descriptions. Prices do not include the Sales, Use and Occupancy Tax-current rate is 12.75%.
|BEDDING SETS PRICE PER WEEK:|
|• SINGLE SHEET SET||$25.00|
|• DOUBLE SHEET SET||$30.00|
|• QUEEN SHEET SET||$40.00|
|• KING SHEET SET||$45.00|
Bedding Packages are available at at discounted rate
*Bed Making Service available. Price per bed is $10 per week with a 4 bed minimum and does not include making an upper bunk.
|TOWEL RENTAL AVAILABLE PRICE PER SET PER WEEK:|
|• TOWEL SETS||$15.00 per set*|
*(Set includes 1 Bath Towel, 1 Hand Towel, 1 Washcloth.
Bath Mats and Beach Towels are not included.)
|• BEACH TOWEL||$15 each per week|
(1 Extra Large Towel *not included towel package)
Towel Packages are available at a discounted Rate and the price per week per home is listed within the
Description on our website.**
**to view your rental property on our website, please visit www.wpmobx.com
The linen rates listed are for delivery and pick up from property only and do not include bed making.
Weekly rates listed below include delivery
and pick up from your rental property:
|• GAS BBQ GRILL||$95.00 PER WEEK|
||$60.00 PER WEEK|
• CANVAS BEACH UMBRELLA
$75.00 PER WEEK
• BEACH PACKAGE # 1
$85.00 PER WEEK
(2 Beach Chairs and 1 Umbrella)
• BEACH PACKAGE # 2
$95.00 PER WEEK
(4 Beach Chairs & 1 Umbrella)
• BEACH CART
$75 PER WEEK
CODES & ABBREVIATIONS Instructions on how to use the WPM web site:
W/D = Washer/Dryer
DW = Dishwasher
Rustic = Old and Basic Accommodations
MW = Microwave
IM = Icemaker
BBQ = BBQ Grill
TV = Television
VCR = Video Cassette Player
CD = Compact Disc Player
A/C = Air Conditioning
FP = Fireplace
CF = Ceiling Fan
DVD = Digital Video Player
0-199 = Kitty Hawk
200-299 = Kill Devil Hills
300-399 = Nags Head
400-499 = South Nags Head
500-599 = Southern Shores & Duck
K = King
Q = Queen
QSS = Queen Sleep Sofa
D = Double
DSS = Double Sleep Sofa
S = Single/Twin
Day = Day Bed (Twin)
BS = Bunk Set
R = Rollaway Bed
XLD = Extra Long Double (Q sheets required)
PB = Pyramid Bed (Single over Double Bed- may sleep 3-4 w/trundle)
Futon = Wood frame couch that opens flat into bed
T = Trundle Bed (Single pulls out from under Single)